{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaAlreadyRequired":false,"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","isFeatureBranch":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":true,"previousSlug":null,"lastSlugWithoutNestedModal":"/neem-contact-op/klacht.html","lastSlugWithoutPopin":null,"lastSlugWithoutPopinOrConfig":null,"slug":"/neem-contact-op/klacht.html","location":{"base":"/neem-contact-op/klacht.html","queryParams":{}},"data":{"jcr:title":"Klacht België","seoSemanticMessage":"

Dien jouw klacht in en vermeld jouw contactgegevens, en de Klantrelatie-teams zullen binnen 24 uur antwoorden.

Je kunt hen ook bellen op 02/370.64.61, maandag tot en met vrijdag van 9.00 tot 17.00 uur.

","title":"Renault-klachten - Contactformulier","hideInNav":false,"redirectType":"301","meta_robots_follow":"follow","sling:resourceType":"one/components/common/structure/caseform/homepage","meta_description_seo":"Wil je graag een klacht indienen? Vul het formulier in om rechtstreeks contact op te nemen met Renault. ","textIsRich":"true","meta_robots_index":"index","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone"},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice97v0":{},"slice97v0_copy_copy":{"mandatoryLegend":"* Verplicht","vehicleSectionTitle":"Autogegevens","titlePrefix":"Je klacht","submitButtonLabel":"Verzenden","sling:resourceType":"one/components/common/caseform/slice97v0","textIsRich":"true","formConfig":{"complaint":{"description":"Je beschrijving","selectLabel":"Je klacht gaat over...","errorMessage":"Voer de beschrijving in","types":{"1":{"type":"Multimedia & verbonden diensten"},"2":{"type":"Technisch probleem in verband met jouw wagen"},"3":{"type":"Reserveonderdelen vertragen"},"4":{"type":"Nieuwe voertuig vertraging probleem"},"5":{"type":"Geschillen / onenigheid - koop en levering"},"6":{"type":"Geschillen / onenigheid - naverkoop"},"7":{"type":"Conformiteit naleving"}}},"attachment":{"errorMessageSize":"Het hulpstuk overschrijdt het toegestane gewicht","errorMessageMissing":"Voeg een bijlage toe","formatsLabel":"Toegestane formaten: jpg, jpeg, pdf en png. Maximale grootte: 5 MB","isVisible":false,"errorMessageFormat":"De bijlage is geen toegestaan formaat","attachments":{"1":{"title":"Gelieve alle documenten bij te voegen die ons kunnen helpen om uw aanvraag snel te behandelen:","isMandatory":false,"introduction":"kentekenbewijs, onderhoudsfacturen, enz..."},"2":{"title":"Extra document","isMandatory":false}}},"multimediaComplaint":{}},"legalNotice":{"showLegalNotice":false}},"slice21v0":{"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"small","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

je klacht is belangrijk voor Renault

Als je een incident heeft, maar nog niet naar de garage bent geweest, nodigen wij je uit om een afspraak te maken in ons netwerk (lijst van garages is hier beschikbaar). Je klacht zal dus snel door de garage naar de fabrikant worden doorgestuurd, na de diagnose die essentieel is voor de behandeling van je verzoek (de documentatie op dit formulier is dus niet aangepast aan je geval).

Als jouw voertuig geïmmobiliseerd is in een Renault-garage in België, moet je klacht via die garage naar de fabrikant worden doorgespeeld, die een snel antwoord garandeert (de documentatie op dit formulier is dus niet aan uw geval aangepast).

Voor andere toepassingen, klik op de "volgende" knop rechts onderaan om naar de volgende stap te gaan..

Jouw persoonsgegevens worden verzameld met het oog op de verwerking van het verzoek dat je online hebt gedaan. Zij zullen worden verwerkt door Renault Belgium Luxembourg SA, waarvan de maatschappelijke zetel gevestigd is te 1070 Brussel, Bergensesteenweg 281. Zij kan met hetzelfde doel worden meegedeeld aan de netwerken en partners van de Renault-groep. De gegevens worden bewaard gedurende de tijd die nodig is voor het hierboven vermelde doel en voor het beheer van eventuele geschillen. Je kan meer informatie krijgen over de verwerking van jouw persoonsgegevens door ons privacybeleid te raadplegen.

"}}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone"}},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"Klacht België","url":"/neem-contact-op/klacht.html","components":["wcm/msm/components/ghost","one/components/common/caseform/slice97v0","one/components/edito/slice21v0"]},{"title":"Autogegevens","url":"/neem-contact-op/klacht/autogegevens.html","components":["wcm/msm/components/ghost","one/components/common/leadform/slice134vB"]},{"title":"Je gegevens","url":"/neem-contact-op/klacht/gegevens.html","components":["one/components/common/caseform/slice55vB","one/components/edito/slice21v0"]},{"title":"Bevestiging","url":"/neem-contact-op/klacht/bevestiging.html","components":["one/components/common/caseform/slice70v0"]}],"currentStepNumber":0,"totalSteps":4,"firstStep":"/neem-contact-op/klacht.html","nextStep":"/neem-contact-op/klacht/autogegevens.html"},"displayAuthentModal":true,"caseSubmissionError":"Er is een fout opgetreden. Probeer het later opnieuw.","formType":"Complaint","stepperTitle":"Je klacht","sling:resourceType":"one/components/common/structure/caseFunnelParams"},"typesParams":{"sling:resourceType":"one/components/common/siteadmin/typesParams","items":{"1":{"name":"city","title":"Stadsauto's","models":{"1":{"modelId":"twizy-m09e-ph1"},"2":{"modelId":"twingo-b07-ph2"},"3":{"modelId":"twingo-b07-ze-ph2"},"4":{"modelId":"zoe-b10-ph2"},"5":{"modelId":"clio-bja-ph1"},"6":{"modelId":"captur-hjb-ph1-phev"},"7":{"modelId":"captur-hjb-ph1"}}},"9":{"name":"sedan","title":"Berlines","models":{"1":{"modelId":"zoe-b10-ph2"},"2":{"modelId":"clio-bja-ph1"},"3":{"modelId":"clio-bja-ph1-hybrid"},"4":{"modelId":"megane-bfb-ph2"},"5":{"modelId":"talisman-lfd-ph2"}}},"15":{"name":"suv","title":"SUV","models":{"1":{"modelId":"captur-hjb-ph1"},"2":{"modelId":"captur-hjb-ph1-e-tech"},"3":{"modelId":"kadjar-hfe-ph2"},"4":{"modelId":"arkana-ljl-ph1"},"5":{"modelId":"arkana-ljl-ph1-hev"},"6":{"modelId":"koleos-hzg-ph2"}}},"22":{"name":"break","title":"Breaks","models":{"1":{"modelId":"megane-estate-kfb-ph2"},"2":{"modelId":"megane-estate-kfb-phev-ph2"},"3":{"modelId":"talisman-estate-kfd-ph2"}}},"26":{"name":"family","title":"Gezins","models":{"1":{"modelId":"megane-estate-kfb-ph2"},"2":{"modelId":"megane-estate-kfb-phev-ph2"},"3":{"modelId":"kangoo-kfk-ph1"},"4":{"modelId":"kadjar-hfe-ph2"},"5":{"modelId":"scenic-jfa-ph1"},"6":{"modelId":"grand-scenic-rfa-ph1"},"7":{"modelId":"arkana-ljl-ph1"},"8":{"modelId":"arkana-ljl-ph1-hev"},"9":{"modelId":"talisman-lfd-ph2"},"10":{"modelId":"talisman-estate-kfd-ph2"},"11":{"modelId":"koleos-hzg-ph2"},"12":{"modelId":"espace-jfc-ph2"},"13":{"modelId":"trafic-passenger-j82-ph2"}}}}},"professionalParams":{"sling:resourceType":"one/components/structure/professionalParams"},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","brandsAndModelsParams":{"sling:resourceType":"one/components/structure/adminpage/site/brandsAndModelsParams"},"validation":{"regexFirstName":"^([a-zA-Zéèêëïîôùûÿç])(?!\\1)([a-zA-Zéèêëïîôùûÿç\\-\\'\\s])+$","regexLastName":"^([a-zA-Zéèêëïîôùûÿç])(?!\\1)([a-zA-Zéèêëïîôùûÿç\\-\\'\\s])+$","zipCode":"^\\d{4}$","regexProCode":"^(BE|be|Be|bE)?0[0-9]{9}$"},"receipt":{"validatedPayment":"betaling gevalideerd","yourOrderLabel":"jouw bestelling","asapLabel":" ","eWaste":" ","wishedOperation":"gewenste interventie","yourAvailabilities":"jouw beschikbaarheid","requestSentLabel":"aanvraag verzonden","dealerServices":"diensten","yourCarLabel":"jouw wagen","yourAppointment":"afspraak","seeMyCart":"zie mijn mandje","selectedPackages":"geselecteerde pakketten","vehicleOfInterest":"de wagen waarin je geïnteresseerd bent","contractSigned":"contract ondertekend","seeMySummary":"zie mijn overzicht","quoteValidity":"jouw offerte is 1 maand geldig","yourEnergy":"jouw energie","selectedOffer":"aanbod","indifferent":"maakt niet uit","viewDetails":"details","summaryLabel":"overzicht","payDealerLabel":"total","yourDealerLabel":"jouw dealer","offer":{"details":"aanbiedingsdetails"}},"abandonmentModal":{"modalTitle":"Het formulier verlaten ?","modalIntroduction":"Vooraf ingevulde informatie gaat verloren."},"identityTooltip":{"title":" "}},"dealerLocatorParams":{"sling:resourceType":"one/components/structure/adminpage/site/dealerLocatorParams","general":{"aroundMe":"in de buurt","searchPlaceholder":"Geef je locatie aan","renaultPartner":"Aanbevolen dealer","strapline":"Renault netwerk","title":"Kies je dealer","filterResults":"filters","geolocalisationErrorMsg":"Geolocatie fout","favoriteDealer":"Favoriete dealer","legend":{"info":"Meer informatie over onze erkende dealers en partners","major":"Renault dealer","minor":"Renault partners","title":"Legenda"}},"cta":{"selectAsFavorite":"kies als favoriet","backToMapView":"terug naar kaart","seeOpeningHours":"zie openingstijden","seeAllDealers":{"link":"/vind-uw-verdeler/lijst-verdelers.html","label":"bekijk alle dealers"},"select":{"label":"kies"},"expandResults":{"label":"resultaten weergeven"},"contactUs":{"link":"/neem-contact-op/contact.html","label":"contact"}},"info":{"openingDoors":"opendeuren van {startDate} tot {endDate}","openingHours":"openingstijden","exceptionallyClosed":"uitzonderlijk gesloten","closed":"gesloten","opened":"open","direction":"route","vacations":"jaarlijkse afsluiting","nextOpening":"volgende opening","spokenLanguage":"taal","contactDetails":"details","website":"website","services":"services"},"onlineAppointment":{},"pattern":{"streetAddress":"{postOfficeBox}{streetAddress}","cityZipCode":"{postalCode} {locality}"},"coordinates":{}},"ccParameters":{"legal":"https://nl.renault.be/cookies.html","position":"bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"transverseParams":{"showVersionEngine":false,"disclaimerDirectDisplay":true,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams","finance":{"jsProxyUrl":"//prod.rciservices.eu/proxy/js/latest/RCIFinancialProxy.min.js"}},"ecologicalParams":{"ecoMalusDetailsLabel":"eco-malustaks","recoveryBonusDisclaimer":" ","ecoBonusDeducted":false,"recoveryBonusDetailsLabel":" ","sling:resourceType":"one/components/structure/adminpage/site/ecologicalParams","ecologicalMalusDisclaimer":" ","ecologicalBonusDescription":"Het bedrag van deze bonus is niet inbegrepen in de voertuigprijs. Zie voorwaarden bij de verdeler","ecologicalMalusDescription":"Het bedrag van deze malus is niet inbegrepen in de voertuigprijs. Zie voorwaarden bij de verdeler","ecoBonusLabel":"ecopremie"},"tyreLabelling":{"frontTyresLabel":"Voorbanden","rearTyresLabel":"Achterbanden","tooltipTitle":"VELGEN & ENERGIELABELS BANDEN","sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling","textIsRich":"true","bodyCopy":"

Hier heb je toegang tot de labels van banden die compatibel zijn met jouw configuratie.

Door op de labels te klikken of de QR-code te scannen met je smartphone heb je toegang tot de details over de bijbehorende band op de website van de Europese Unie.

Vanwege de specifieke kenmerken van de voertuigproductie, kunnen meerdere labels worden weergegeven.

Neem contact op met je verdeler of ga naar https://nl.renault.be/energielabels-voor-banden/bandenlabels.html voor meer informatie.

"},"authenticationParams":{"link":"/","text1":"Heb je een My Renault-account? ","text2":"Bespaar tijd door aan te sluiten","sling:resourceType":"one/components/structure/adminpage/site/authenticationParams","textIsRich":"true","authenthificationPopin":{"guestConnection":"doorgaan zonder in te loggen","createAccountLabel":"een account aanmaken","straplinePopIn":"fijn je te zien","title":"Heb je een My Renault-account?","alreadyAccountLabel":"ik heb al een account","helloLabelPopin":"Hallo ","introduction":"

Inloggen of een account aanmaken

"}},"consumptionEfficiencyGraph":{"efficiencyTitle":"energielabel","sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","textIsRich":"true","displayEfficiencyGraph":true},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"017640197753520077557:pklx1ead7lq","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"c2gParams":{"currency":"EUR","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"googleMapsParams":{"region":"be","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"seoParams":{"sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"nl-be","rootPath":"https://easyconnectstore.renault.no/content/renault/be/nl.html"},"2":{"language":"nl-nl","rootPath":"https://easyconnectstore.renault.no/content/renault/nl/nl.html"}},"sitelangs":{"1":{"language":"fr-be","continueCTA":"continuer","rootPath":"https://fr.renault.be/contactez-nous/reclamation.html","lib":"français","sling:resourceType":"one/components/languageExchange","wording":"changer de langue"},"2":{"language":"nl-be","continueCTA":"doorgaan","rootPath":"/neem-contact-op/klacht.html","lib":"nederlands","sling:resourceType":"one/components/languageExchange","wording":"taal veranderen"}}},"siteParams":{"language":"nl","countryName":"Belgium","brand":"renault","country":"be","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"nl-BE","rtl":false,"country3":"BEL","product":"RENAULT"},"analyticsParams":{"gtmContainerId":"GTM-KL36Q2B","gtmConsentContainerId":"GTM-MJQBHV7","kameleoonId":"f6h5j7g162","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"da5473df-f3b2-454b-bda0-8b972df7124d","enableConsentMode":true,"pagePolicyLink":"/cookies.html","enableFunctionalScript":false,"nobanner":false}},"gigyaParams":{"enabled":true,"apiKey":"3_yachztWczt6i1pIMhLIH9UA6DXK6vXXuCDmcsoA4PYR0g35RvLPDbp49YribFdpC","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"homePage":"/","link":[{"rel":"canonical","href":"https://nl.renault.be/neem-contact-op/klacht.html"},{"rel":"alternate","hreflang":"nl-be","href":"https://nl.renault.be/neem-contact-op/klacht.html"},{"rel":"alternate","hreflang":"nl-nl","href":"https://www.renault.nl/contact/klacht.html"}],"meta":[{"name":"description","content":"Wil je graag een klacht indienen? Vul het formulier in om rechtstreeks contact op te nemen met Renault. "},{"name":"robots","content":"index,follow"}],"analyticsPageParams":{"businessType":"transverse","mboxActivated":"no","pageName":"complaint","pageType":"form","sling:resourceType":"one/components/base/analytics","formCategory":"customercare","formName":"ONE-COMPLAINT","formType":"complaint","formStepNumber":"0","formStepName":"Klacht België"},"authentication":{},"liveChat":{"sling:resourceType":"one/components/structure/livechat"},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Renault {dws.shortName}","url":"https://nl.renault.be/"},{"title":"Neem contact met ons op","url":"https://nl.renault.be/neem-contact-op.html"},{"title":"Klacht België","url":"https://nl.renault.be/neem-contact-op/klacht.html"}]}},"slingList":["one/components/common/structure/caseform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/common/caseform/slice97v0","one/components/edito/slice21v0","one/components/edito/componentD7v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/structure/caseFunnelParams","one/components/common/siteadmin/typesParams","one/components/structure/professionalParams","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/brandsAndModelsParams","one/components/structure/adminpage/site/dealerLocatorParams","one/components/structure/adminpage/site/cookieConsent","one/components/structure/adminpage/site/transverseParams","one/components/structure/adminpage/site/ecologicalParams","one/components/structure/adminpage/site/tyreLabelling","one/components/structure/adminpage/site/authenticationParams","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/structure/adminpage/site/searchParams","one/components/page/featureFlipping","one/components/structure/adminpage/site/c2gParams","one/components/structure/adminpage/site/googleMaps","one/components/structure/adminpage/site/seo","one/components/languageExchange","one/components/structure/adminpage/site/site","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/gigyaParams","one/components/base/analytics","one/components/structure/livechat","one/components/base/breadcrumb"],"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"lastSearch":{},"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"leads":{"leadsError":false,"leadsSuccess":false,"postingLeads":false,"leadId":"","origin":"","campaign":""},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false,"scrollToChat":false},"suggestions":{"searching":false,"autocompleting":false,"error":false},"comparator":{"vehicles":[],"isPaneOpened":false,"isPaneVisible":false,"displayOnlyDifferences":false,"isRehydrate":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null,"pendingEmail":null,"isPasswordUnsecured":false},"favorites":{"vehiclesNb":[],"isRehydrate":false},"configuratorAlpine":{"completedSteps":[],"selectedCategoryEquipment":null,"fullScreen":false,"currentAnimations":[],"currentBackground":{},"currentView":{},"isAtelierAlpineView":false},"configuratorDacia":{"views":{},"completedSteps":[],"currentUri":"","displayAxsModal":true,"savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"equipmentsTab":"","accessoriesTab":""},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"error":null},"finance":{"criterias":{},"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}